My bank is a bank, not my friend

Here we go folks. I am about to contradict myself. But maybe not, I can't decide. Maybe you decide. Ok, here goes. Five years ago, I wrote on Finextra that when it comes to social media, a bank should behave like a person, even if they are a bank. See here.  At the time, the... Continue Reading →

When you fail you learn – Money 2020

I am sitting in an airport lounge in Amsterdam airport, drinking a Bloody Mary (much needed) after the 2018 Money 2020. I had a good week. I hung out with the FinTech Family, met some new friends IRL, interviewed two high flyers working on digital and cultural transformation at HSBC and did an old school... Continue Reading →

My Immigrant Story

A few years ago I sat in the back of a Black Cab in London. The driver was listening to a talk radio station. I was on my phone (I hate talking in cars - trust me, I am not being rude, it makes me a little nauseous). At a stop light the driver held... Continue Reading →

All my Generals are women

My dad was a history teacher. He retired a few years ago, but for almost 40 years my dad taught middle school history and social studies in the public school system in the neighboring town where I grew up in the US. He used to run 'The Civil War Club' at the school. Not sure... Continue Reading →

InsurTech Save Us!

We are all told that what defines FinTech and InsurTech and any other @tech that we associate with financial services is its focus on the customer. Banks do financial technology. New entrants do FinTech - because everything is created with the customer experience and journey in mind. So, for the sake of research and validation,... Continue Reading →

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